Please read the below as this constitutes the agreement of your counselling with Sentience Life:
1. The Company’s Agreement:
1.1. The Company will provide the coaching sessions through the Coach
1.2. The Company will provide coaching that is a professional client relationship designed to facilitate the creation and development of personal, professional or business goals and to develop and carry out a strategy / plan for moving towards those goals.
1.3. Emails are welcome between sessions if you would like to share a success, have an urgent question or an issue.
2. Your Commitment:
2.1. You agree to pay the Company the fees as set out in the agreement and as per the invoice.
2.2. You agree to call or meet the Coach at the specified times.
2.3. You agree to be open and honest, to believe in yourself and to adopt a more enthusiastic and positive outlook on life from this moment onwards. You are truly committed to change and agree to take responsibility for your life, choices and actions.
3. Coaching:
3.1. You enter into this agreement with the full understanding that you are solely responsible for creating your own results. You understand that success to meet your goals (in whole or part) cannot be guaranteed and no warranties are given.
3.2. You understand that coaching is a relationship you have with your coach and is designed to facilitate the development of personal and professional goals and develop a plan/strategy for achieving those goals.
3.3. You are aware that coaching is not counselling, psychotherapy, psychoanalysis or any other form of mental health care treatment or therapy, nor is it to be used as a substitute for professional advise by legal, medical, financial, business or other qualified professionals.
3.4. If appropriate, you will seek independent professional guidance indicated in 3.2 and you understand that all decisions and actions in these areas are your sole responsibility.
4. Your Agenda:
4.1. The session agenda belongs to you. If the session is not heading in the direction you would like, if the coach ever says anything you don’t feel comfortable with of if you have a concern with the way the sessions are proceeding you will notify the coach immediately.
4.2. As the client you agree and understand that you are full responsible for the decisions and choices reached during coaching sessions.
5. Ethics and Confidentiality:
5.1. The Company is a member of International Association of Coaches and follows the coaching ethics supplied in the welcome pack. If for any reason you have not already received a copy of the coaching ethics and would like one please request this from the coach.
5.2. Any notes the coach makes during the session or about you are kept confidential.
5.3. The coach will not use or disclose the information you share with them during your sessions, except as authorised by you or as required by law.
5.4. You understand that on occasion, the company may anonymously share generalised information for training or consultation purposes with other coaching professionals. Your identity and any other information that could lead to your identification will remain entirely confidential.
6. Admin:
6.1. The session may be refused if payment has not been made upfront or otherwise agreed with the coach.
6.2. Where it is necessary for either you or the coach to reschedule a session that will be done by phone at least 48 hours prior to the scheduled session.
6.3. You will be charged for missed sessions with are not rescheduled in accordance with this agreement, except in exceptional circumstances (at the coach’s discretion).
6.4. In cases where a session is missed due to the Coach not being able to attend an alternative session will be made to make up for the missed session Or credited upon next invoice.
6.5. If you are late for a session, the session will complete at the scheduled time.
7. Termination:
7.1. You or the company may terminate the agreement in writing (by email or letter); giving at least 7 clear days’ notice. In the event that you owe money to the company at the time of cancellation, full payment will become due at the time of cancellation.
7.2. In the unlikely event that this agreement is cancelled before all the sessions you have paid for have been provided, the company will refund you for any sessions you have paid for but which the company has not provided at the normal session rate.
7.3. Upon termination of the agreement the company will immediately cease to be liable to you in respect of the coaching sessions.
8. General:
8.1. In the event of you starting to feel mental, physical or emotional distress (or related ailment or condition) which you believe to be related directly or indirectly to the coaching sessions you will not hold the company liable for any loss or cost incurred by you (or any other person related to you). You will indemnify the company in the event of any such claim.
8.2. Except as expressly set out in this agreement, the company will have no liability to you. This agreement reflects the entire agreement and understanding between you and the company regarding the matters in the agreement.
